MACHO CATERING SERVICES
Payment Terms, Refund & Cancellation Policy
1. RESERVATION & BOOKING POLICY
1.1 Daily Event Commitment
To ensure optimal service quality and dedicated attention, Macho Catering Services accommodates one (1) major event per calendar day. An event is classified as major when it involves one hundred (100) or more guests.
1.2 Deposit Requirement
A non-refundable deposit of fifty percent (50%) of the total agreed proposal value is required upon reservation to:
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Secure and block the event date
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Initiate scheduling and logistical arrangements
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Commit resources and supplier coordination
1.3 Proposal Validity
The agreed proposal pricing remains fixed and binding from the date of deposit confirmation, subject only to material market fluctuations in food and beverage costs that are widely recognized and documented in the industry.
1.4 Deposit Receipt
A formal payment receipt is issued upon receipt of the deposit for accounting and confirmation purposes.
2. FINAL PAYMENT TERMS
The remaining fifty percent (50%) of the total agreed amount is due and payable no later than seven (7) calendar days prior to the event date. Final payment triggers:
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Procurement of all event-specific materials and perishables
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Finalization of supplier agreements and staffing allocations
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Execution of all pre-event operational preparations
3. CANCELLATION & REFUND POLICY
| Cancellation Notice Period | Refund Amount | Cancellation Fee | Retention by Macho |
|---|---|---|---|
| 7+ days prior to event | 75% of total package | 25% | 25% of total |
| 3–6 days prior to event | 50% of total package | 50% | 50% of total |
| Within 48 hours of event | 0% of total package | 100% | 100% of total + right to all agreed services |
3.1 Cancellation Within 48 Hours
Cancellations made within forty-eight (48) hours of the event date forfeit the full payment and grant Macho Catering Services the right to retain all agreed services and prepared materials without obligation to deliver.
3.2 Refund Calculation Basis
All refunds are calculated against the total agreed package value, not solely the deposit amount. The deposit structure (50% upfront, 50% final) is the payment mechanism; cancellation liability is measured against the full contractual value.
4. RESCHEDULING & FORCE MAJEURE
4.1 Date Amendment Option
In lieu of cancellation, clients may request to reschedule the event to an alternative available date, subject to:
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Written notice of force majeure circumstances
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Supporting documentation where applicable
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Availability of the proposed alternative date
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No additional fees for the first rescheduling request
4.2 Force Majeure Definition
Force majeure includes events beyond reasonable control, including but not limited to: government restrictions, public health emergencies, natural disasters, and acts of terrorism. Standard commercial inconveniences or weather conditions do not qualify.
5. GENERAL PROVISIONS
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5.1 All cancellations must be submitted in writing via email to This email address is being protected from spambots. You need JavaScript enabled to view it..
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5.2 Refunds, where applicable, are processed within fourteen (14) business days of cancellation confirmation.
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5.3 Macho Catering Services reserves the right to amend this policy with thirty (30) days' prior written notice.
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5.4 This policy forms an integral part of all signed catering proposals and service agreements.